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UX Audit

Identify usability, accessibility, and compliance risks across patient, member, and agent experiences, fast.

Key services

Usability evaluation
Accessibility compliance
Workflow analysis

Why choose us

Deep domain expertise
Fast, clear findings
Prioritized recommendations

UX Audit Services for Insurance & Healthcare

Uncover experience risk. Improve outcomes. Prioritize what to fix next.

Our UX Audits help insurance carriers and healthcare organizations identify usability, accessibility, and workflow issues that slow users down, increase support costs, and create compliance risk. We deliver clear, prioritized recommendations your teams can act on, without disrupting delivery.

Best for:
Digital portals, member/patient experiences, internal tools, claims, enrollment, and high-value workflows.


What a UX Audit Solves

Small experience issues can have outsized impact in regulated environments.

A UX Audit helps you:

  • Reduce friction in critical flows (claims, enrollment, billing, intake)

  • Identify accessibility and WCAG compliance gaps

  • Improve task completion and reduce abandonment

  • Lower call center and support volume

  • Align product, design, and engineering around clear priorities

What We Evaluate

Our audits focus on the areas that matter most in insurance and healthcare.

  • Critical user flows
    Enrollment, claims, payments, scheduling, intake, and account management

  • Usability & clarity
    Navigation, content comprehension, error states, form complexity

  • Accessibility & compliance
    WCAG 2.1 AA gaps, assistive technology issues, inclusive design risks

  • Interaction patterns & UI consistency
    Design system usage, pattern breakdowns, cognitive load

  • Behavioral friction
    Drop-offs, confusion points, and workflow bottlenecks

How Our UX Audit Works

A lightweight, structured process designed for enterprise teams.

  1. Alignment & Scope
    Define goals, success metrics, users, and constraints

  2. Expert UX Review
    Heuristic evaluation, accessibility review, and flow analysis

  3. Insight Synthesis
    Identify patterns, risks, and root causes—not just symptoms

  4. Prioritized Recommendations
    Clear, actionable fixes ranked by impact and effort

What You Get

No slide decks full of opinions, just clear direction.

  • Executive-ready audit summary

  • Prioritized findings with severity and impact

  • Practical recommendations your teams can implement

  • Accessibility risk callouts and compliance guidance

  • Clear “what to fix now vs. later” roadmap

Designed for Regulated, Complex Systems

We understand the realities of insurance and healthcare:

  • Legacy platforms and constrained roadmaps

  • Multiple user types (members, patients, agents, clinicians, staff)

  • Regulatory and accessibility requirements

  • High-stakes workflows where errors matter

Our recommendations are realistic, defensible, and aligned with enterprise delivery.

Why Teams Choose Us

  • Experience across insurance and healthcare platforms

  • Enterprise-grade UX, accessibility, and systems thinking

  • Collaborative, low-disruption engagement

  • Clear outcomes, not generic UX advice

Turn Insight Into Action

Whether you’re preparing for a redesign, improving a high-value workflow, or reducing experience risk, a UX Audit gives your team clarity and confidence to move forward.